Privacy Policy

1. Introduction

CoreIntel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our digital marketing, SEO, website design, AI chatbot, and business automation services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the data practices described in this policy.

2. Data Controller

CoreIntel is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided at the end of this policy.

3. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name, job title, and business information
• Website URLs and digital marketing assets you share with us
• Communication preferences and correspondence history
• Payment and billing information for our services
• Any other information you choose to provide

We also automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Geographic location (country/region level)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To provide our SEO, web design, AI chatbot, and automation services
• Legitimate interests: To improve our services, website functionality, and communicate with you
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use the information we collect to:

• Deliver and manage our digital marketing and SEO services
• Design, develop, and maintain websites for your business
• Build and deploy AI chatbots tailored to your needs
• Implement business automation solutions
• Respond to your inquiries and provide customer support
• Send service updates and relevant marketing communications (with your consent)
• Analyze and improve our website and services
• Generate anonymized analytics and reporting
• Comply with legal obligations and protect our legal rights

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted partners who assist in delivering our services (hosting, analytics, payment processing)
• Professional advisors: Lawyers, accountants, and auditors when necessary
• Legal authorities: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually required to protect your data and use it only for specified purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Client project data is typically retained for the duration of our business relationship plus six years. Marketing contact data is retained until you withdraw consent or request deletion.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us using the information below. We will respond within one month of receiving your request.

11. International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information.

12. Children's Privacy

Our services are designed for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy regularly.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through our website contact form. We are committed to resolving any concerns you may have about our data practices.